Refund policy

RETURNS

You can return your items within 28 days of receipt of your shipment.

Returns must be received in the original condition, unworn with all tags attached, packaging and any promotional gifting.

Before returning an item, you must email us first.

If you are returning an item, you need to provide us with your full name, address, order number and reason for return.

Once the return request has been approved, we will email you back with shipping instructions.

Refunds will be made within 10 days of receipt of items via the original payment method.

Original shipping charges are non-refundable.

UK RETURNS

We will only cover the cost of returns following Knitwear Queen policy. We will not refund the cost of returns using an alternative method.

INTERNATIONAL RETURNS

Currently, we do not offer free returns for orders outside the UK.
Please note that it is the responsibility of the customer to cover the cost of the return shipment to the UK.

Please note you will still be required to email us first for approval.