FAQ

IS DELIVERY FREE?

Free UK delivery on orders over £50.

WHEN WILL I RECEIVE MY PURCHASE?

Standard UK Delivery - 3-5 days from Dispatch.

Priority UK Delivery - 1-3 days from Dispatch.

HOW CAN I TRACK MY ORDER?

Tracking link provided in your shipping notification.

DO YOU SHIP INTERNATIONALLY?

Yes.

DO I HAVE TO PAY DUTY ON MY EU ORDER?

No.
All international orders are shipped on Delivery Duty Paid basis.
The cost of local sales taxes and import duties are included in the purchase price.

HOW DO I RETURN AN UK ORDER?

We offer returns on all new, unworn with all tags attached purchases.
Please visit our refund and returns policy for more information.

HOW DO I RETURN AN INTERNATIONAL ORDER?

Currently, we do not offer free returns for orders outside the UK. Please note that it is the responsibility of the customer to cover the cost of the return shipment to the UK.
Please visit our refund and returns policy for more information.

HOW WILL I BE REFUNDED?

Refunds will be made via the original payment method and will reach your account within 10 days.

HOW LONG DOES A RETURN OR EXCHANGE TAKE?

10 days.

WHAT DO I DO IF MY ITEM IS DAMAGED?

Contact us at contact@knitwearqueen.com

WHAT PAYMENT METHODS CAN I USE?

All major debit and credit cards.

CAN I CANCEL OR EDIT AN ORDER?

We are unable to cancel or amend an order once it has been shipped. If you need to return an item, please read our refund and returns policy.

EXCHANGES

If you require a change of colour or size, please email to check availability and we will revert with next steps.